Support

Answers to common questions. Can't find yours? Email us below.

Who is Inky Writes for?

Children aged about 3 to 8 who are learning to form letters, numbers and their own name. A grown-up sets up each child (first name, age, writing hand and letter style) behind the parent gate.

How does a letter visit work?

Inky shows the letter first. Then your child traces it twice, follows the dots, starts from just the green dot, and writes it from memory after a quick look. Two misses in a row on a step go back one step; lifting the finger keeps what was written. A letter counts as learned after it is written from memory on two different days. A session is three letters, then "All done!".

Which letter style should I pick?

The one your child's school teaches: Simple Print (straight up and down), Slanted Print (leaning a little, ready for joining) or Print with Flicks (small exit flicks, common in UK and Australian schools). You can set a different style for each child on the Grown-ups page.

My child is left-handed.

Set "Writes with" to left for that child. Crossbars (as in t and f) may then go either way, as many left-handers write them.

How strict is the checking?

It depends on the age you enter: gentle for 3–4 (any honest try at the shape passes), steady for 5–6 (the right start, order and direction, neatness generous), and closer to the model for 7–8. Wobbles are always fine.

What's free, and what does Unlock everything add?

Free for good: warm-up lines, Ladder and Curly letters, My name, one child, all three letter styles and the name worksheet. Unlock everything adds Hill and Zigzag letters, capital letters and the "Capitals first" order, numbers 0–9, words, every worksheet, up to 3 children, and everything we add later. It's a one-time purchase, not a subscription, and it works with Family Sharing.

How do I buy or restore?

On Home, press and hold the small lock at the top right for 3 seconds, answer the times-table question, then tap Unlock everything or Restore purchases on the Grown-ups page. Restore uses the same Apple ID that made the purchase. With Ask to Buy, the app waits until the family organiser approves.

How do I print a worksheet?

On the Grown-ups page, tap Worksheets, choose a sheet and the paper size (A4 or US Letter), then Print or save. In the print options, keep the scale at 100% so the writing lines are true size.

Is the voice American or British?

It follows your device's region: British in the UK, Ireland, Australia and New Zealand, American elsewhere.

There's no sound.
  • Turn the volume up; Inky Writes plays even with the silent switch on.
  • Check "Voice and sounds" is on in the Grown-ups page.
  • If headphones or a speaker are connected, check the sound is going there.
Does it work with Apple Pencil?

Yes. Once the Pencil is used, a resting palm is ignored. Fingers work too.

Still need help?

Email home.berry.shop@gmail.com. Please include your device model and iOS version.